3 things you might be missing when you "set the scene" for your donors


Setting the scene is like teleporting. Do it carefully or you might wind up in the wrong place. This is the 142nd Fundraising Writing Newsletter. If you find value here, please tell a fundraising friend. (Your fundraising friend can ​subscribe here for free.)​

A special hello πŸ‘‹ to all of you who have joined us since last week when I co-taught a webinar with Rachel Muir and Sarah Masterson. So thrilled to have you here! πŸŽ‰

In this issue:

βœ… 3 things you might be missing when you "set the scene" for your donors

βœ… How's your end-of-year appeal going? September 12th: Tom Ahern, Jeff Brooks, me ... and you?

βœ… Randomly yours: to inspire and recharge you

​

Wednesday, August 7, 2024

Hi Reader,

​Last month, I wrote to you about the power of putting donors "on location" by really setting the scene for them so they can FEEL the need β€” because it's feeling that drives action.

Quick reminder: 5 "setting the scene" takeaways for you...

  1. Set the scene. ​Put your donors in a place and time.​
  2. Add sensory details. ​Put your donors in a "body" that experiences the world.
  3. Add interior thoughts. ​Put your donors in a mental space.​
  4. Add emotions. ​Put your donors in an emotional place.​
  5. Add dialogue. ​Put your donors in the middle of an exchange.​

These are the essentials, but there are at least...


3 things you might be missing when you "set the scene" for your donors

Soon after we sent the email on this topic, we heard back from a reader, Ashley. She'd worked hard to set the scene for her org's upcoming appeal and asked us for feedback.

Here's the beginning of the draft Ashley shared with us:

Dear <First Name>,
​
Finally, school is out and you’re so excited to sleep late, go to the pool, and spend time on vacation (hoping for the beach…or Disney World)! And then you can’t believe what you’re hearing, β€œI’ve signed you up for summer camp at school!”
​
What?! It’s not been a week since school has been out, and I’m already going back? No way, what about all that sleep? (..and Disney World..)
​
But you go anyway, and when you walk into the classroom, you quickly get excited:
​
β€”Friends
β€”Snacks
β€”Fun Teacher
β€”Squid?
​
Yesss! You’re getting ready to explore sea life at the β€œSharks and Minnows: Aquatic Life” summer camp with [NAME] at [NAME] Middle School! And you’re immediately excited to dissect a squid and build a boat…and yes learn about marine science. What a week!

Because the services Brett and I offer our clients include variations of feedback with or without rewriting, we decided to be brief in our response to Ashley but give her a bit of free feedback.

Here's the feedback Brett responded with:

Great job creating a scene that pulls us in, that speaks to the donor directly (β€œyou”), and using the elements Julie and I recommended in our newsletter (thank you for reading!!).
​
Since you asked for some feedback, here are a few quick ideas for you:
​
1.) See if you can adjust the scene such that it solves an important problem for someone donors will care about (e.g., children, parents, themselves). In your case, it’s probably a problem a child faces or a problem a parent faces. It could be that a child is lonely and bored when school ends. Or it could be that a parent is upset about their child wasting time looking at screens all day. The solution: the summer camps your foundation is paying for!
​
2.) Include a name of the child, even if it’s just a name of your choice representing an aggregate picture of a typical child facing this kind of need.
​
3.) Pivot quickly from the β€œyou” of the scenario with the donor to the scenario of the child. You want the donor to connect to their personal history and feel those feelings associated with a difficult time from their past, and then quickly connect those feelings to the story of the child in need. You want your donor to identify with the child. The donor remembers how hard it was to feel that way, and is more likely to want to help the child who is feeling that way right now.

Let's break this down.
​
​Here's a new version of the appeal, written for this newsletter today, that addresses the points above:
​

Dear <First Name>,
​
You know that feeling when things are going great and then suddenly β€” oh, no β€” not so much?
​
It can happen fast.
​
You've built momentum, you're making progress... then something flips, and you can feel it all slipping away.
​
​
Ugh.
​
​
It's even worse when it's your child.
​
That's how it was for Lindsay with her son James.
​
Before I tell you about their story, [...FIRST ASK HERE...].
​
From September through May, while Lindsay made dinner James would sit at the kitchen table, hunched over a math problem or reading a young adult novel for his reading log.
​
Lindsay would find herself watching him at work, so focused, and think, "He really is a young man now. How did that happen?" And she'd feel a flush of pride and joy and gratitude. Parenting was hard, but it seemed she was doing something right after all.
​
Then summer arrived and her focused young man became bored, sullen, and glued to his screens all day.
​
"Well, good afternoon, sleepyhead!" Lindsay blurted to James one morning as he rolled out of bed later than ever. She felt her blood boiling. That's when she decided it was time to turn things around.
​
​
Something had to change this summer. ​
​
​
But what?
​
[...SECOND ASK HERE + REST OF APPEAL...]

See the difference?
​
This new version starts from the parent's perspective, because donors are more likely to be able to FEEL the problem (in this particular appeal) from this perspective.
​
This new version sets the scene with a place and time (a kitchen at dinnertime), includes sensory details as experienced by a particular body (the mother, Lindsay), thoughts ("He really is a young man now. How did that happen?"), emotions ("She felt her blood boiling."), and dialogue ("Well, good afternoon, sleepyhead!").
​
This new version includes specific names: Lindsay and James.
​
Finally, this new version quickly pivots from the β€œyou” of the scenario with the donor (You've built momentum, you're making progress. . . then something flips, and you can feel it all slipping away.) to the scenario of the child (Ugh. It's even worse when it's your child.)

Please keep in mind that we would make additional changes to the rest of the appeal, but the above 3 tweaks alone can make a big difference by engaging the donor immediately.

Put your donor "on location," because that's where the "action" is, where the need is, and where the feelings are.

And feelings are what move us to action. πŸ’›


How's your end-of-year appeal going? September 12th: Tom Ahern, Jeff Brooks, me ... and you?

A message from Tom Ahern:

The 2024 "giving season" cometh.​
​
Are you ready, ready, ready ... to write a successful year-end appeal ... one that exceeds benchmarks and expectations?
​
OR perhaps your nonprofit depends on a freelancer or an agency to write your year-end appeal. Can you review (and improve!) their work ... with complete confidence?
​
​YES! ... to all of the above.
​
...Once you learn what successful year-end appeals are really made of ... the machinery, the language, the tone, the quirks...
​
...Once you know a few things, then writing a successful, by-the-numbers, money-making direct-mail appeal will seem as simple as making pancakes.
​
This is the EXPRESS training you want ... to prepare to write your best year-end appeal ever ... in 2024!
​
Welcome to the best EXPRESS appeal training available online ... at a price that remains super-kind to your wallet ... lasting half-day at most, depending on how long the "all you can eat" Q&A lumbers on (97 questions is the record so far).
​
​Join us!​
​
Learn to write an appeal. Learn to critique an appeal objectively. Learn to fix mistakes before they leave your office.
​
Thanks to record attendance last year, we've kept our ticket price unchanged in 2024. It's still an easy-on-your-budget US$129. This unique training comes complete with multiple, empathetic experts, unlimited Q&A, the priceless PDF handout and comprehensive recordings.
​
​Date: Thursday, September 12, 2024
---
​What? The 2024 edition of Tom Ahern's acclaimed direct-mail-appeal masterclass, with unlimited Q&A delivered by a will-not-quit world-class DM expert (Jeff Brooks).
---

Special guest expert? Jeff Brooks: "Real fundraising isn't bragging about how awesome your organization is. Nor is it trying to educate your donors about your superb processes and approach. ΒΆ "Real fundraising, the kind that changes the world, connects your cause with the donor's values and puts some action in her hands. ΒΆ "Okay, I wasn't the first to figure that out. Frankly, I was late to the game. But that bit of insight has been the foundation of my approach ever since."
---
​Time: 1 PM Eastern (Noon Central; 11 AM Mountain; 10 AM Pacific.) Jeff Brooks comes on board at 2:30 PM Eastern. As for other time zones...? Relax: the entire show is recorded: listen/watch at your convenience.
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​Who??! YOU! The ideas and information are expert level ... yet beginner friendly.
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​Why you!?!?!? Maybe you're ambitious. Maybe you've got a new job or boss ... and you have something to prove. Maybe last year's appeal under-performed. Maybe you're a veteran who wants a refresher course and confidence booster.
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​Why tune up your appeal skills N!O!W!???? Here comes the 2024 giving season: the months of October, November, December ... even January, surprisingly enough. Let's not overlook Giving Tuesday either: December 3, 2024.
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​The classroom: Your computer via Zoom
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​Price: A budget-friendly $129 per Zoom link​
---

"Is this cheating?" Can you buy one Zoom link, project it on a big screen, and then fill a room with attendees ... for the low price of a single $129 ticket?
​
​SURE CAN!​
​
We encourage it. Smart nonprofit-support centers, community foundations, United Ways, AFP chapters and more have made a day of it for their constituents. They'll buy a single $129 Zoom link and invite a crowd to watch the show on a big screen ... the more, the merrier. Event tip: snacks.
​
​HANDOUTS and TAKE-AWAYS!!! Each Zoom link receives a PDF handout of every slide in the entire show. The recording includes me, Tom Ahern, as well as ALL the Q&As fielded by me, guest expert Jeff Brooks, and moderator Julie Cooper.
​
​You WILL need this PDF in the future, trust us. Science says humans forget 80% of new information within 24 hours. The PDF handout is your hard guarantee that YOU won't forget ... ever.
​
Will this particular webinar be offered again in 2024? Sorry, no.
​

Join us? Please do. You won't regret it!


Randomly yours: to inspire and recharge you

For your brain, heart, and funny bone...


Until next time: May you always take care to put your donors on location in a way that's relevant to them, so they feel all the feelings β€” the key to unlocking giving decisions.

Grateful,

PS: When you are ready, we're happy to chat with you about how we might be able to help you with your donor communications β€” e.g., planning, writing, advising, reviewing, designing, training. Reply to this email or book a no-pressure call with me here.

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We're Julie Cooper and Brett Cooper, fundraising copywriters for great causes. Does your fundraising bring in as much money as it could? You can send donor communications that stir hearts to action. We'd love to help. πŸ’› Start by subscribing to our FREE and fun weekly newsletter.

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